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Kentoktool Extended warranty service

AFTER-SALES SERVICE POLICIES

Extended warranty service is only applicable to customers who have purchased LE400 series products and have already expired the original 12-month warranty period, or have not yet expired but wish to extend the warranty period.

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

1. Limited Warranty

How to obtain limited warranty service if the product does not work properly during the warranty period? Email us at service@kentoktool.net for after-sales service. Your email should contain a valid purchase order number and extended warranty order number.

After-Sales Processing

Kentoktool will try to analyze and solve your problem through remote assistance like email and online video chat. If the problem occurs within the 6-month extended warranty period, Kentoktool will replace the product accessories and provide after-sales service for free.

This warranty does not apply to

  • products or parts whose warranty expired;
  • products purchased through channels that are not authorized by Kentoktool, or products resold by other buyers;
  • normal discoloration, wear and tear, and consumption that occur during the use of the product;
  • failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
  • failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by Kentoktool;
  • damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
  • products or parts whose original identification information has been modified, altered, or removed;
  • products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
  • failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;
  • damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
  • failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
  • failure or damage caused by force majeure or accidents;
  • damage that occurs during its transit back for repair;
  • other failure or damage not caused by the quality of the product;
  • products that can operate uninterruptedly or without errors.
  • Kentoktooldoes not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

You cannot request a replacement service if

  • the product is out of warranty;
  • the product was purchased from non-Kentoktoolchannels;
  • the product returned to Kentoktooldoes not include all original accessories, attachments or packaging, or items that were damaged due to improper use;
  • the product is found to be free of defects after all appropriate tests;
  • you fail to provide valid proof of purchase, order number, or other legal proof;
  • failure or damage is caused by incorrect or improper use, maintenance, or storage, such as improper handling; use of the product not for the reasonable intended purpose; improper plugging or unplugging of external devices; drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc.; infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
  • failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by Kentoktool;
  • modification, alteration or removal of the original identification information of the product or components;
  • damage is caused by uncontrollable external events (fire, flood, strong wind, or thunderstorm);
  • the replacement product functions well after some tests upon the receipt of the replacement product sent from Kentoktool.
  • the product received fails to be sent back to Kentoktoolwithin seven (7) calendar days after Kentoktool confirms the replacement request.
2. Warranty scope and period
Table header Warranty scope Warranty period Instructions
LE400Pro
5.5W laser engraver machine		 5.5W Laser module No warranty (if factory damage, free replacement is available) No extended warranty is available
Consumables
accessories
Guide rail
Control box 6 months extended warranty Or an extended warranty can be purchased
X-axis Motor
Power adapter
Conveyor belt
Computer connection cable
Laser module lens
Power Plugs
Protection goggle
Set of limit switches
Laser shield
LE400Plus
10W laser engraver machine		 10W Laser module No warranty (if factory damage, free replacement is available) No extended warranty is available
Consumables
accessories
Guide rail
Control box 6 months extended warranty Or an extended warranty can be purchased
X-axis Motor
Power adapter
Conveyor belt
Computer connection cable
Laser module lens
Power Plugs
Protection goggle
Set of limit switches
Laser shield

 

Note:

The "extended warranty period" above starts from the date of receipt of the extended warranty order number. Therefore, please keep your extended warranty order number as proof.

3. Special Notes

  • Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge.
  • Kentoktool will not be responsible for any other promises made by agents that are not guaranteed by Kentoktool.
  • For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
  • For products sold with separate agreements on after-sales service terms, the contract confirmed by Kentoktoolshall prevail.
  • If you submit a valid claim under this Limited Warranty, Kentoktoolat its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced, or (iii) a refund of the purchase price.

4. Scope of responsibility
  • During the provision of after-sales service, Kentoktool will cover the loss of product only when it assumes the responsibility for transit and repair.
  • UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL KENTOKTOOL BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE KENTOKTOOL’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF KENTOKTOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

5. Relationship of Consumer Law to this Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, Kentoktool does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state.

Policy Restrictions Subject to Consumer Law.

To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. Kentoktool disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and Kentoktool limits the duration and remedies of such warranties to the duration of this express warranty and, at Kentoktool's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you.

NOTE: This Extended warranty service policy may vary according to local laws and regulations, and Kentoktool reserves the right to interpret and modify this warranty policy at any time at its sole discretion.